Support
Welcome to the Platte Canyon support page. Follow the link to your product
for files to download. If the product does not have a link, that means
that there are no new files to download.
For additional support, please send email to: support@plattecanyon.com
All Platte Canyon products come with free email and telephone support through 30
days after your purchase date.
Paid phone support and email-only support after this period for TBK Tracker,
Progress Tracker, Exam Engine, Training Studio, ToolBook Translation System,
and Tracker.Net is available for the indicated fee. To order, please
use the order form).
Telephone and email technical support is available on the other Platte Canyon
products for the life of the product (until there is a major release of
the next version of the product).
To contact technical support, please call 719-548-1110 or send email to support@plattecanyon.com.
The following support groups are freely available: Tracker.Net Support Group, Exam Engine & Training Studio Support Group, and ToolBook Support Group.
Also, get any support files here:
Comments
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As always, we appreciate your quick response and good advice!
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As always I appreciate your timeliness. You definitely do a great job with customer service.
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You always manage to amaze me! Thanks!
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Thanks for the support today. As usual you delight us with your capability, responsiveness and follow through.
We are now comfortable launching this new clients pilot project on Monday. What a relief!
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Thanks for your help! Excellent as always :)
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Another reader, Dian Carity, recommends Platte Canyon Multimedia Software of Colorado Springs, CO, which specializes in ToolBook applications. "Terrifically knowledgeable and helpful," assesses Carity, senior education consultant and computer-based training developer with eFunds Corp., a Milwaukee bank-software maker. Platte Canyon offers "reasonably priced support" -- and is "very tolerant of us ToolBook users stumbling around out here!" Carity quips.